Telemedicine at Fast Aid Urgent Care

For more information, contact us or request an appointment online. We have convenient locations to serve you in Bulverde Rd San Antonio TX, Bastrop TX, Alamo Ranch San Antonio TX, La Grange TX, Leon Springs San Antonio TX, New Braunfels TX, Potranco Road San Antonio TX, Dripping Springs TX, Lemon Creek Boerne TX, and Belle Chasse LA.

Fast Aid Urgent Care From the Comfort of Your Home

Connect with Fast Aid providers via secure video visits – available statewide for all Texas patients ages 5-70 in Texas

Get the same expert care you trust without the trip.

What Is Telemedicine?

Telemedicine allows you to meet with a Fast Aid Urgent Care provider through a secure video visit using your smartphone, tablet, or computer. You’ll receive the same quality care and attention as an in-person visit all from wherever you are in Texas.

Our telemedicine visits are conducted by experienced Fast Aid providers based at our Potranco & Hunt Lane location and are available to patients at any of our Texas clinics.

Telemedicine Eligibility

To use Fast Aid telemedicine services, you must:

• Be between 5 and 70 years of age
• Be located in Texas at the time of your visit
• Have a condition appropriate for virtual evaluation (see list below)
• Have access to a smartphone, tablet, or computer with camera
• Provide a valid cell phone number for visit coordination

Telemedicine Hours

Monday-Friday: 8am – 8pm
Saturday-Sunday: 9am – 5pm

Why Choose Fast Aid Telemedicine?

• Convenience: No travel, no waiting room, no hassle
• Quick Access: Reduced wait times for faster care
• Quality Care: Same experienced providers you know and trust
• Secure Platform: HIPAA-compliant, private virtual visits
• Statewide Access: Available for all Fast Aid Texas locations
• Easy Process: Simple 4-step registration and connection

Conditions We Treat Via Telemedicine

Telemedicine is appropriate for the following urgent care needs. All other conditions require an in-person evaluation:

• Simple dysuria (uncomplicated urinary symptoms in females only)*
• Sore throat
• Rhinorrhea (runny nose)
• Allergy symptoms
• Flu symptoms
• Cough
• Diarrhea (simple, non-severe)
• Eye redness (without pain, vision changes, or injury)
• Skin rash (without fever or other systemic symptoms)
• Acne
• Sunburn
• Insect bites
• Non-traumatic back pain (specific criteria apply)
• Simple constipation
• Toothache
• Gout flare (established diagnosis)
• Minor knee and ankle injuries
• Vaginal discharge/itching following antibiotic treatment
• Some medication refills (non-controlled substances only)

*Simple dysuria requires: no abdominal/back pain, no fever/vomiting, no vaginal symptoms, no UTI in last 3 months, and recent menstrual period within 3 weeks.

*Some conditions require in-person evaluation. Our providers will let you know if an office visit is necessary.

Important Limitations

Please note the following limitations of our telemedicine services:

Medication Restrictions: We cannot prescribe controlled substances, behavioral health medications, or erectile dysfunction medications via telemedicine.

When You Need An In-person Visit

If our provider determines that your symptoms require a physical examination, diagnostic testing, or fall outside our telemedicine scope, we will direct you to the nearest Fast Aid location for in-person care. There is no charge for a telemedicine visit that converts to an in-person evaluation.

Reportable Diseases: Suspected or confirmed sexually transmitted diseases and other reportable conditions require in-person evaluation and cannot be treated via telemedicine.

Age Restrictions: Telemedicine services are available for patients ages 5-70 only.

Special Considerations: Patients with complex medical conditions, multiple chronic illnesses, or special needs may require in-person evaluation at the provider’s discretion.

HOW TO GET STARTED

Getting started with Fast Aid telemedicine is quick and easy:

STEP 1: CALL TO REGISTER
Contact our 151 clinic at Potranco Rd & Hunt Lane at 210-660-3114 and let us know you’d like to schedule a telemedicine visit.

STEP 2: PROVIDE YOUR INFORMATION
Give us your cell phone number for registration. This is how we’ll send you the secure link to connect with your provider.

STEP 3: CONFIRM TEXT OPT-IN
Confirm that you agree to receive text messages for your telemedicine appointment.

STEP 4: CONNECT FROM HOME
When it’s time for your appointment, click the secure link we send you and connect with your Fast Aid provider!

What You Need

To have a successful telemedicine visit, make sure you have:

• A smartphone, tablet, or computer with a camera
• A reliable internet connection or cellular data
• A quiet, private space for your visit
• A list of current medications

What To Expect During Your Visit

• Your provider will greet you via video call
• They’ll review your symptoms and medical history
• Perform a visual examination as needed
• Discuss diagnosis and treatment options
• Send prescriptions electronically if needed
• Provide follow-up instructions

Most visits last 10-15 minutes, though timing varies based on your needs.

INSURANCE & PAYMENT

We accept the same insurance for telemedicine visits as we do for in-person visits. Copays and deductibles apply as usual. In addition, you can also pay the self-pay rate.

If you have questions about coverage, please call us before your appointment.

FREQUENTLY ASKED QUESTIONS

Q: Is telemedicine as effective as an in-person visit?
A: For many conditions, yes! Telemedicine allows our providers to evaluate symptoms, review medical history, and provide treatment recommendations. If our provider determines you need in-person care, we’ll direct you to the nearest Fast Aid location.

Q: Will I see the same provider I usually see at my local clinic?
A: Our telemedicine visits are conducted by dedicated telehealth providers at our Potranco & Hunt Lane location. While you may not see your usual provider, all our telemedicine providers have full access to your Fast Aid medical records and provide the same quality care you expect.

Q: How long does a telemedicine visit take?
A: Most visits last 10-15 minutes, though timing varies based on your needs.

Q: Can I get a prescription through telemedicine?
A: Yes! Our providers can send prescriptions electronically to your preferred pharmacy when medically appropriate.

Q: Is the telemedicine platform secure?
A: Absolutely. We use a HIPAA-compliant platform to ensure your privacy and protect your health information.

Q: Which Fast Aid locations can use telemedicine?
A: Telemedicine is available for patients at all of our Texas clinic locations.

Q: What if I need to be seen in person?
A: If our provider determines that an in-person exam is necessary, we’ll help you schedule a visit at your nearest Fast Aid location.

READY TO GET STARTED?

Call us to schedule your telemedicine visit today.
Visit us online: www.fastaiduc.com
Your Health. Our Priority. Anytime. Anywhere.

CONTACT INFORMATION

Fast Aid Urgent Care – 151 (Potranco Rd & Hunt Lane)
Phone: (210) 660-3114
Website: www.fastaiduc.com
For telemedicine appointments serving all Texas Fast Aid locations